Refund Policy

Whilst we do not offer returns on rentals we will In the instance that your rental arrives in a condition that is not what was described and it is not ready to wear or does not arrive in time.

If you find yourself in one of these situations please let us know ASAP so we can resolve this for you and either refund or replace your rental! 

To be eligible for a refund on an item not suitable to wear you must return the item either on the day received or the next business day, failure to alert us as soon as you find an issue or to return straight away will void the refund policy and no refund or replacement will be given.

If your item does not arrive in time for your event you have booked for you may qualify for a refund minus the shipping fee. When you book please select the date of your event, this will automatically block out the 3 days prior and 3 days following your event to allow enough time for postage and cleaning. 

For any return enquires you can contact us at with a description and images of the issue. 

If you change your mind on which item you would like to rent after placing your order please get in touch with us asap so we can alter the booking, if your order has already shipped we cannot make any changes. You will be charged the difference if the new item is more expensive, if the new item is less expensive you will not be refunded the difference.

If your event is cancelled due to Covid 19, we will offer a full store credit to the value of your rental that does not expire. Please note this only applies if we are notified via email ( of the cancellation at least 3 days prior to your booking start date.